1. Acceptance of terms

These Terms & Conditions ("Terms") govern your use of the website riyanholidays.in and your booking of any stay with Riyan Holidays ("Riyan Holidays", "we", "us", "our"), operator of holiday villas at Attuvampatti, Kodaikanal, Tamil Nadu, India. By browsing our website, requesting a quote, or completing a booking, you ("you", "guest") agree to be bound by these Terms. If you do not agree, please do not use our website or make a booking with us.

2. About our service

Riyan Holidays directly owns and/or manages every property listed on this website. We are an "inventory-based" service under the Consumer Protection (E-Commerce) Rules, 2020 - meaning we sell stays in our own properties, and are not a marketplace hosting listings on behalf of unrelated third-party owners. All references to "booking a property" on this website refer to booking a stay directly with us.

3. Eligibility

To make a booking, you must be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872. By making a booking, you confirm that this is the case, and that all information you provide us is accurate and complete.

4. How a booking works

1. You choose a property, your check-in/check-out dates, number of guests, and any optional add-ons on our website, and receive a live price quote.
2. Submitting the booking creates a provisional booking with a unique booking reference, and holds those dates for you while you complete the next steps.
3. You then provide your name, WhatsApp number, email address, and a valid government ID proof on the guest details page.
4. You pay the required advance payment directly to our business UPI ID or bank account (see Section 5), and enter the transaction reference number plus a screenshot of the payment confirmation so we can verify it.
5. A booking is treated as confirmed only once we have received your guest details, valid ID proof, and verified your advance payment.
6. If the advance payment isn't verified within 24 hours of booking, the booking is automatically cancelled and the dates are released for other guests, so please pay promptly once you've booked.

We reserve the right to decline or cancel any booking, at any stage prior to full confirmation, where dates become unavailable, information provided is incomplete or appears fraudulent, or we are otherwise unable to honour the booking - in which case any amount already paid will be refunded in full.

5. Pricing and payment

• Prices shown on our website are per stay (for the dates and number of guests you select) in Indian Rupees (₹), and include the room total plus any optional add-ons you choose.
• Riyan Holidays is not currently registered under the Goods and Services Tax (GST) Act; accordingly, no GST is charged on bookings at this time. This will be updated here if that changes.
• Prices are confirmed only once a booking is completed; displayed quotes may change before that if not acted upon, due to seasonal pricing or availability changes.
• An advance payment of 25% of the total booking amount is required to confirm your booking, with the balance payable before or at check-in, as communicated to you at the time of booking. We do not currently have an online payment gateway, so this advance is paid directly to our business UPI ID or bank account (shown on the booking confirmation page), and verified by our team using the transaction reference number you provide.
• We do not ask for, receive, or store your card number, UPI PIN, or net-banking login credentials at any point - only the transaction reference number of a payment you've already made.

6. Identity verification

As a lodging establishment, we are required to verify the identity of our guests. You must upload a clear photo or scan of a valid government-issued photo ID (Aadhaar card, Passport, Driving Licence, Voter ID, or equivalent) as part of the guest details step, and every adult guest staying at the property must be able to produce a matching valid ID at check-in. We may refuse check-in, without a refund of any no-show amount as described in our Refund & Cancellation Policy, if a guest is unable to produce a valid, matching ID at check-in.

7. Check-in, check-out and house rules

Check-in and check-out times, the maximum number of guests permitted at each property, and any property-specific house rules will be communicated to you at the time of booking and/or displayed at the property. Bringing more guests than the property's stated capacity may attract additional charges or require prior approval, and we may decline entry to guests in excess of a property's safe capacity.

8. Guest conduct and liability for damage

You agree to treat the property, its furnishings, and any staff with reasonable care and respect, and not to use the property for any unlawful purpose. You will be liable for the reasonable cost of repairing or replacing any property or furnishings damaged as a result of your, or your co-guests', negligence or misuse during your stay, over and above normal wear and tear. We may recover such costs directly from you.

9. Cancellations and refunds

Cancellation windows, refund percentages, date-change and no-show terms are set out in full in our separate Refund & Cancellation Policy, which forms part of these Terms. Please read it before booking.

10. Force majeure

Kodaikanal is a hill station that can occasionally be affected by extreme weather, landslides, road closures, or government-imposed restrictions. Neither party will be liable for any failure or delay in performing its obligations under these Terms to the extent caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, landslides, road or property closures ordered by authorities, strikes, or government action. Where such an event affects your stay, our Refund & Cancellation Policy explains how we will handle a refund or rescheduling.

11. Limitation of liability

To the maximum extent permitted by applicable law, our total liability to you arising out of or in connection with your booking or stay is limited to the total amount you paid for that booking. We are not liable for any indirect, incidental, or consequential loss, including loss of enjoyment, loss of time, or travel costs incurred in connection with your trip. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under the Consumer Protection Act, 2019, or other applicable Indian law.

12. Guest belongings and safety

While our properties have 24/7 caretaker support, we are not responsible for the loss, theft, or damage of personal belongings brought onto the property by guests, except where such loss or damage arises from our proven negligence. Please take reasonable care of your valuables during your stay.

13. Intellectual property

All content on this website - including text, photographs, logos, and the Riyan Holidays name and branding - is owned by or licensed to us and may not be copied, reproduced, or used commercially without our prior written consent.

14. Third-party services

Our website and booking process rely on third-party services such as WhatsApp (messaging), Google Maps (directions), and your own bank or UPI app (for making advance payments directly to us). Your use of these third-party services is subject to their own terms and privacy policies, and we are not responsible for their performance or availability.

15. Privacy

Our collection and use of your personal information is described in our Privacy Policy, which forms part of these Terms.

16. Grievance redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, complaints relating to your booking or these Terms may be addressed to our Grievance Officer:

Prakash, Property Manager
Riyan Holidays, Attuvampatti, Kodaikanal, Dindigul District, Tamil Nadu, India
WhatsApp/Phone: +91 89032 00612
Email: riyanholidayskkl@gmail.com

We will acknowledge your complaint promptly and aim to resolve it within a reasonable time, and in any case within the timelines prescribed by applicable law. If you are not satisfied with our resolution, you may also approach the National Consumer Helpline (dial 1915, or visit consumerhelpline.gov.in) or file a complaint on the Government of India's online dispute resolution portal at edaakhil.nic.in.

17. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to your rights under the Consumer Protection Act, 2019 to approach a consumer forum with jurisdiction over your own place of residence, courts at Dindigul, Tamil Nadu shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms.

18. Amendments

We may update these Terms from time to time to reflect changes in our services or for legal or regulatory reasons. We will post the revised Terms on this page with an updated "Last updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms.

19. General terms

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. These Terms, together with our Privacy Policy and Refund & Cancellation Policy, constitute the entire agreement between you and Riyan Holidays regarding your booking, and supersede any prior understanding on the same subject.

20. Contact us

Questions about these Terms can be sent to us on WhatsApp at +91 89032 00612 or by email at riyanholidayskkl@gmail.com.