Last updated: 7 October 2026
This Refund & Cancellation Policy explains what happens if you need to cancel or change a confirmed booking with Riyan Holidays, and how we handle cancellations on our end. It forms part of, and should be read together with, our Terms & Conditions. All timeframes below are measured against your booking's check-in date and time.
If you cancel a confirmed booking, the amount refunded depends on how far in advance you cancel:
| When you cancel | Refund |
|---|---|
| 7 or more days before check-in | 100% of the amount paid |
| 3 to 6 days before check-in | 50% of the amount paid |
| 0 to 2 days before check-in | No refund |
To cancel, message us on WhatsApp or email with your booking reference (see "How to request a cancellation" below) - the cancellation takes effect from the date and time we receive your request, not the date you decide to cancel.
We understand plans change. If you'd like to move your stay to different dates instead of cancelling, we allow one free date change per booking, provided you request it at least 3 days before your original check-in date and your new dates are available. The new dates are subject to the pricing applicable to those dates, and any difference in price will be collected or refunded accordingly. Requests made within 3 days of check-in are treated as a cancellation under Section 2 above.
If you do not arrive by the end of your scheduled check-in day without notifying us, your booking will be treated as a no-show and is non-refundable. Similarly, if you check out earlier than your booked dates, we are unable to refund the unused portion of your stay, as the property is held exclusively for you for the full period booked.
On rare occasions we may need to cancel a confirmed booking - for example, due to an unforeseen maintenance issue, a genuine double-booking error, or circumstances described in Section 6 below. If this happens, we will notify you as soon as possible and you will receive, at your choice, either a 100% refund of all amounts paid, or a free reschedule to alternative dates or (where available) a comparable property.
Kodaikanal can occasionally be affected by extreme weather, landslides, road closures, or government-imposed restrictions. If such an event beyond our reasonable control makes your stay impossible or unsafe, you will receive, at your choice, either a full refund or a free reschedule to alternative dates, even if this falls within a normally non-refundable window under Section 2. This does not apply to a guest's personal travel disruptions (such as a cancelled flight or train) that are unrelated to the property or its location, which are handled under the standard cancellation terms in Section 2.
Optional add-ons (such as a fireplace or pickup service) booked along with your stay follow the same refund timeline as your room booking under Section 2, provided the add-on has not already been arranged or delivered at the time of cancellation. An add-on that has already been arranged specially for your stay (for example, a pickup already scheduled) is non-refundable once arranged.
Since advance payments are made directly to our business UPI ID or bank account (we don't have an online payment gateway), approved refunds are paid back to you by UPI or bank transfer, to the account or UPI ID you tell us to use, within 7-10 business days of the refund being approved.
To cancel a booking or ask about a refund, please contact us with your booking reference number through either of these channels:
We will confirm receipt of your request and the applicable refund amount within 48 hours.
If you're not satisfied with how a cancellation or refund request has been handled, you can reach our Grievance Officer, Prakash, Property Manager, using the same WhatsApp number or email above, or refer to the grievance redressal process in our Terms & Conditions.